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FAQs

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ORDERS

Please allow up to 3 business days to process your orders. Shipping transit times are over and above order processing times.


Canada: Expedited Shipping – The typical delivery time is 2 to 7 business days after the order is processed and shipped. Please note the typical delivery time frame does not include processing time and that shipping may be slightly delayed on Canadian holidays and weekends.


Xpresspost™ – The typical delivery time is 1 to 3 business days after the order is processed and shipped. Please note the typical delivery time frame does not include processing time and that shipping may be slightly delayed on Canadian holidays and weekends.


USA: Expedited Shipping – The typical delivery time is 4-10 business days after the order is processed and shipped. To major city regions in the USA. Some additional delays may be experienced for regions outside of major city regions or due to customs delays.


Xpresspost™- USA – The typical delivery time is 2-5 business days after the order is processed and shipped. To major city regions in the USA.

Some additional delays may be experienced for regions outside of major city regions or due to customs delays.

Once orders are fulfilled, we can no longer cancel/modify. Please contact us at herbaceousskin@gmail.com for possible cancellation request.

At the time of placing your order with us you will receive an “Order Confirmation” by email confirming reception of your order. Once your order has been packed and shipped you will also receive a “Shipping Confirmation” by email providing you with your shipment tracking number. To ensure you receive our confirmations simply add us herbaceousskin@gmail.com to your email address book.

E-transfer and PayPal

Client satisfaction is Herbaceous Skincare’s top priority. We want all our customers to be happy with their purchases. All of our products are freshly handcrafted, made to order in small batches. Due to the nature of our products and sanitary reasons, we do not accept returns or exchanges. Note: Orders are FINAL SALE.

If you have received a damaged product or if you receive an item in which the quality has been compromised, please email a photo and we’ll arrange an exchange that will make you feel completely satisfied. You have 24-48 hours after receiving the product to contact Herbaceous Skincare via email to let us know.

SHIPPING & DELIVERY

Herbaceous Skincare offers flat rate shipping via Canada Post. All shipping options have tracking numbers for live up-to-date traceability. Visit canadapost.ca/track or call Customer Service at 1-866-607-6301. Expedited and Xpresspost options available.

We are able to ship internationally (outside Canada and continental USA). If you would like to place an order please call us at (587) 703-8234 or e-mail herbaceousskin@gmail.com. We would be glad to get a specific shipping quote for you.

In the shipping & delivery section, you may find it here or at the footer section of the homepage. 

Please note: We do not accept returns. All products are final sale.

PRODUCTS & INGREDIENTS

Calgary, Alberta, Canada.

Please select your skin type using the skin selector provided on the homepage, which will direct you to the products suitable for your skin type.

All our products are 100% plant-based, vegan and cruelty-free.

All our products are 100% free from: Parabens, Mineral Oils, Phthalates, Synthetic Fragrances & Dyes, Sulfates, PEG Compounds, Petrochemicals.

Herbaceous products are formulated with paraben-free and formaldehyde-free preservatives, which provide broad-spectrum preservation against Gram-positive and Gram-negative bacteria, yeast, and mold.

Store in a cool, dry place, out of direct sunlight and excessive heat (25C / 80F). Please enjoy the creams, scrubs and washes within 4-6 months after opening. Anhydrous products, such as balms and face oils last for up to 12 months after opening.

Herbaceous products contain high-quality essential oils which may not be suitable during pregnancy, please check the product ingredients before purchasing. NOTE: In the past, I have had pregnant clients use them with no complications.

OTHERS

Herbaceous products can be found at:
Elysian Alchemy – 1416 9 Ave SE, Calgary, AB, Canada.

If you would like a free skin consultation, please email herbaceousskin@gmail.com with your skin concerns and a makeup free picture of your skin, I will be happy to assist you!

For questions or feedback about Herbaceous Skincare, get in touch with us anytime on social media @herbaceousskincare or via email herbaceousskin@gmail.com.

MORE INFO

Herbaceous products are formulated for all skin types and genders in mind. There are simple products and advanced products, depending on how much they’re willing to spend and the type of results they are looking to achieve. Only using one of my products will give noticeable results, but investing in a set or a few will give even better results.

I think women and men feel more confident when they are having a good hair day or “skin day” Men not as much, but they still care whether or not their eyes look tired. Boosted confidence means they will try harder to excel, especially when they want to be seen. Again, this relates to social media presence, looking the part.

They are missing out on glowing, radiant, clear skin.

Thanks to technology clients can now research online in the comfort of their home, look at pics/videos, before and afters to determine which company they want to invest in. Product packaging/branding plays a huge role. They buy into products that look good in their bathrooms.

Most of my clients are concerned about the appearance of their skin because they feel they need to live up to the high expectations that social media created. Everyone wants to age gracefully but social media teaches women that they need to look close to perfect, youthful – like half their age in order to compete with others in order to be considered sexy/attractive/successful. Younger women now resort to botox, fillers, chemical peels, skincare sooner than ever before because it gives them more confidence in their workplace, social gatherings and to feel more confident while wearing less makeup. Many clients who had perfect skin in their 20’s have become mothers and are now dealing with hormonal changes such as post pregnancy acne/scarring, fine lines and wrinkles around their eyes from lack of sleep, as well as melasma (dark pigmentation that forms on side of cheeks, forehead – but most common area the upper lip) Melasma is created by hormones, an over production of melanin and it gets worse with sun exposure and age.
 
Men care more about looking “fresh” for their work meetings, less tired after working long shifts or getting little sleep. Men also deal with ingrown beard hair issues, as well as sun damage. The left side of drivers faces tend to freckle from sun exposure that radiates through the window while driving. Men are also less likely to wear sun protection and spend more time outside.
 

Most of the products will give immediate gratification. The cleansers, masks, balms, scrub, eye balm not only smell great, but you can see and feel the difference after first use. Advanced products such as skin tightening serum and niacinamide based feather light lotion take approx 2-4 weeks before they see noticeable improvement and skin only improves after that.

In Canada we have seasonal changes every 3 months. Winter, spring, summer, fall. People who live closer to large bodies of water(sea level) have more humidity in the air. Where I live, we are located up high (mountain altitude), the air is very dry. People who travel often need to switch up their skincare products in order to accommodate skin needs to the climate change. With seasons, Heavier creams they would use during the winter are not ideal for hot summer conditions.
 
Sun damage is the number one issue both men and women experience at the end of summer/fall. Over exposure to radiation even if wearing spf, leaves skin freckled and leather like after 3 months of hot sun/weather. In the winter, people complain about the dryness, chapped skin from frigid temperatures, wind burn – cold air. Men typically get more ingrown beard hairs in dryer weather as their skin doesn’t shed off as fast, there by plugging hair follicles which can lead to ingrown hairs. This is why exfoliation is key!
 
Women, myself included, break out with hormonal acne usually 5 days before their period.
A good example is a product called OXY pads, they were produced back in the 90’s, my generation used them as rhey were advertised in every magazine. Cotton pads soaked in Salicylic acid used to treat acne breakouts. They left peoples skin red, raw and actually made acne worse. I think everyone i know has a bad story to tell about using them.
 
Or i know of a few clients who used at home chemical peels, same reaction, some peels have actually left scarring on peoples skin from a chemical burn and clients not knowing how to take care of shedding skin – picking at the scabs.

A pretty common complaint i hear is that products they have used are too greasy, not moisturizing enough, not exfoliating enough or too harsh. Herbaceous products range from heavier face balms to feather light lotion products that not only hydrate, moisturize but also gently exfoliate. I use gentle exfoliants in almost every product except for 4. Constant gentle exfoliation makes skin glow, reduces sun damage, increases collagen production, decreases acne scars. They usually come to me because they are sick of using cheap drug store products that either cost a lot but don’t work or cost wayyy too much and don’t work. Many buyers are aware of plant based vegan products and how they are much better for their health and just as if not more powerful than chemical products, less risk of reactions, if any.

Since I’ve struggled with two severe skin conditions dor many years, i have a good understanding of how to speed heal skin. I’ve put a lot of time and effort into researching and experimenting with a plethora of active ingredients. Trial and error. I used my products only for 5.5 years, no other brands. So i understand the long term benefits and results they produce. If a product doesn’t give optimal results i will not sell it. Coming from a medical background, with over 15 years experience using medical grade products, to be honest my plant based vegan products are giving me better results and no irritation. I feel like my skin is reverse aging in the last few years. Less wrinkles than i had 6 years ago and i dont use any other brands or get botox/fillers.