*FREE SHIPPING ON ORDERS $100+

FAQs

Orders & Returns

Please allow up to 3 business days to process your orders. Shipping transit times are over and above order processing times.

Canada: Expedited Shipping – The typical delivery time is 2 to 7 business days after the order is processed and shipped. Please note the typical delivery time frame does not include processing time and that shipping may be slightly delayed on Canadian holidays and weekends.

Xpresspost™ – The typical delivery time is 1 to 3 business days after the order is processed and shipped. Please note the typical delivery time frame does not include processing time and that shipping may be slightly delayed on Canadian holidays and weekends.
USA: Expedited Shipping – The typical delivery time is 4-10 business days after the order is processed and shipped. To major city regions in the USA. Some additional delays may be experienced for regions outside of major city regions or due to customs delays.

Xpresspost™- USA – The typical delivery time is 2-5 business days after the order is processed and shipped. To major city regions in the USA. Some additional delays may be experienced for regions outside of major city regions or due to customs delays.
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Once orders are placed, they cannot be edited. Please contact herbaceousskin@gmail.com as soon as possible for cancellation requests.

At the time of placing your order with us you will receive an “Order Confirmation” by email confirming reception of your order. Once your order has been packed and shipped you will also receive a “Shipping Confirmation” by email providing you with your shipment tracking number. To ensure you receive our confirmations simply add us herbaceousskin@gmail.com to your email address book.

E-transfer and PayPal

Client satisfaction is Herbaceous Skincare’s top priority. We want all our customers to be happy with their purchases. All of our products are freshly handcrafted, made to order in small batches. Due to the nature of our products and sanitary reasons, we do not accept returns or exchanges. Please Note: Orders are FINAL SALE.

If you have received a damaged product or if you receive an item in which the quality has been compromised, please email a photo and we’ll arrange an exchange that will make you feel completely satisfied. You have 24-48 hours after receiving the product to contact Herbaceous Skincare via email to let us know. 

Shipping & Delivery

Herbaceous Skincare offers flat rate shipping via Canada Post. All shipping options have tracking numbers for live up-to-date traceability. Visit canadapost.ca/track or call Customer Service at 1-866-607-6301. Expedited and Xpresspost options available.

We are able to ship internationally (outside Canada and continental USA). If you would like to place an order please call us at (587) 703-8234 or e-mail herbaceousskin@gmail.com. We would be glad to get a specific shipping quote for you.

In the shipping & returns section, you may find it here or at the footer section of the homepage.

Please note: We do not accept returns. All products are final sale.

Products & Ingredients

Calgary, Alberta, Canada.

Please select your skin type using the skin selector provided on the homepage, which will direct you to the products suitable for your skin type.

100% plant-based, vegan and cruelty-free.

All Herbaceous Skincare products are formulated without Parabens, Mineral Oils, Phthalates, Synthetic Fragrances & Dyes, Sulfates, PEG Compounds, Petrochemicals.

Store in a cool, dry place, out of direct sunlight and excessive heat (25C / 80F). Please enjoy the creams, scrubs and washes within 4-6 months after opening. Anhydrous products, such as balms and face oils last for up to 12 months after opening.

Herbaceous products contain high-quality essential oils which may not be suitable during pregnancy, please check the product ingredients before purchasing. NOTE: In the past, I have had pregnant clients who used our products with no complications.

Herbaceous products can be found at:
Elysian Alchemy – 1416 9 Ave SE, Calgary, AB, Canada.

If you would like a free skin consultation, please email herbaceousskin@gmail.com with your skin concerns and a makeup free picture of your skin, I will be happy to assist you!